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Guarantee FDC - La Fabrique des Casiers

The items displayed on the website are guaranteed against possible manufacturing defects. The guarantee will last for 1 year from the date of the placement of the order. The guarantee may be satisfied by replacement or repair of the products. La Fabrique des Casiers will assume the shipping costs in this case. La Fabrique des Casiers will not be responsible for any damage caused by customer handling or vandalism.

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Voluntary Return

The voluntary return period is 14 calendar days from the delivery date. The product must be in perfect condition and in its original packaging, including all accessories. All returns will incur a cost of 20% of the total order amount. After checking the status of the product upon return, we will proceed to issue the corresponding refund to the customer based on the product's condition, up to a maximum of 80% of the total order amount.

The customer will bear the return cost, including transportation. The customer may use their transport agency or request us to manage the transport. In this case, we will deduct the corresponding shipping cost from the refund.

In accordance with current legislation on the return of products, there will be no return of products customized at the customer's request with specifications other than those offered by the store, such as dimensions, colors, locks, and other special accessories.

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Return for Damages - Caused During Transport

La Fabrique des Casiers will only be liable for damages caused during transport when one of the following two circumstances occurs: the damages have been expressly indicated on the delivery note by the customer. In these cases, the customer may opt for restitution or repair of the items/products affected by the damage. The shipping costs incurred in these cases will be assumed by La Fabrique des Casiers.

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Procedure

To request a return of any kind or apply for this guarantee, the following procedure must be followed:

1. Send a written request addressed to info@lafabriquedescasiers.fr, indicating the order number and type of request (voluntary return, return for damages caused by transport, or guarantee).

2. In case of return for damages caused by transport or guarantee, briefly describe the damage or defects in the email, attaching graphic material (photos and/or videos) of the affected products.

3. La Fabrique des Casiers will confirm the return or guarantee to the client along with the following steps by email.

4. In case of return or restitution of the product, the customer must deliver the product to the carrier in its original presentation (assembled or disassembled) and properly packed (on the pallet in which it was received and with protections).

5. In cases where reimbursement is appropriate, it will be carried out within 14 days of receiving the merchandise back at the warehouse.